The Job:
- Manage customer interactions across phone, email, and other customer contact channels
- Process bookings and provide accurate information on products, services, shipment status, transit times, customs requirements, and pricing.
- Deliver professional and empathetic service to address customer enquiries and resolve issues effectively.
- Take ownership of customer concerns and coordinate with internal stakeholders to ensure timely resolution.
- Identify customer needs and promote relevant products and value-added solutions where appropriate.
- Collaborate closely with Operations and other departments to support service excellence and customer satisfaction.
- Capture customer feedback and highlight opportunities to improve processes, systems, and service delivery.
- Adhere to customer service standards, processes, and compliance requirements while maintaining a customer-first mindset
Interested applicants can send their detailed resumes to [Confidential Information] call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg.No. 199601303W || EA Licence No. 99C4599
