Customer Service

• Order Management: Handle end-to-end order-to-cash processes, including order entry, confirmation, coordination of shipments, and ensuring timely delivery across the region.
• Customer Support: Act as the primary contact for customer inquiries, complaints, stock availability, and delivery status updates to maintain high service standards.
• Reporting & Follow-up: Prepare and update open sales order and backlog reports (mainly for distributors), monitor order status, and expedite shipments as needed.
• Documentation & Compliance: Ensure all export shipment documents are accurately prepared and filed in compliance with GST regulations and audit requirements.
• Cross-functional Coordination: Collaborate closely with Supply Chain, Sales, Distribution teams, and freight forwarders to achieve smooth and prompt order fulfillment.

The Talent:

• 3 years of experience in order processing experience
• Experience with SAP or Microsoft Dynamics is an advantage.
• Team-oriented individuals are preferred.