Customer Service
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RESPONSIBILITIES:
The responsibilities include, but are not limited, to:
• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.
Abhidi is a leading IT solutions and staffing partner that helps organizations across industries, including financial services, technology, communications, manufacturing, retail, energy, and utilities. Specializing in IT recruitment across the APAC region, Abhidi connects businesses with skilled technology professionals to support their workforce and business goals. With strong technical expertise and a commitment to quality service, the company delivers tailored hiring solutions that meet clients' unique needs. Abhidi also supports IT professionals by connecting them with rewarding career opportunities and providing relocation assistance when needed. By partnering with organizations and talented individuals, Abhidi helps drive business growth and career success in the evolving technology industry.
Job ID: 152240471
