Customer sales executive

U3 Infotech Pte Ltd

Singapore

1-5 Years

SGD 3,000 - 3,300 per month

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Posted 8 hours ago
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Job Description

Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters (eg. Endorsements, Cancellations, Payments, Complaints, etc)
Ability to understand customers needs and provide appropriate solutions and attention
Manage all enquiries and requests according to our policies and procedures (strive for first call resolutions)
Effectively handle customers concerns and complaints and strive to resolve situations to customers satisfaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems
Actively participate in process improvement sessions, providing constructive feedback and suggestions
Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals
Assist in any other assignments/duties as and when required.

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About Company

U3 Infotech Pte Ltd

U3 InfoTech Pte Ltd is an end-to-end IT solution provider since 2002. Our credentials cover full life cycle implementation projects, business process outsourcing (BPO), project management, system upgrades, application enhancement, system development and support. U3 Infotech is rapidly growing to establish itself as a professional services and business-consulting provider, working with few of the biggest named customers across various industry segments as Insurance, Banking, Manufacturing and Shipping.

Job ID: 145446235

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