Customer Resolution Executive (Financial Services)
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Job Responsibilities:
· Managing of escalated feedbacks and complaints from policy holders, agency and social media platforms
· Analyzing investigation reports
· Promptly resolve issues and providing of solutions/recommendations to involved parties
· Daily record and status update into system
· Identify areas for improvement
· Preparation of statistics and monthly/quarterly reports
· Adhoc tasks and projects as assigned
Job Requirements
· Minimum Diploma in a related discipline
· Minimum 3 year of relevant customer service experience
· Able to start immediately or within short notice
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job ID: 104851451
