Customer Relationship Executive

Primary responsibilities:

• Coordinating auditor schedules and managing client requests and updates to auditor schedules.

Specific responsibilities:

Scheduling

• Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.

• Raise and obtain approval for concession, suspension and withdrawal of certification where required

• Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.

• Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.

• Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).

• Arrange access passes for jobs on Jurong Island.

• Send job confirmations to clients for initial, renewal, and surveillance audits.

• Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).

• Coordinate with affiliates for international audit jobs.

Auditor Schedule Update

• Update allocated auditor information on CertIQ.

• Maintain timely updates of auditor schedules on CertIQ.

• Record changes in contact information or addresses on CertIQ.

Monthly Reporting

• Provide comments on overdue schedules, concessions, and suspension reports.

• Update surveillance figures on CertIQ and relevant folders

Requirements:

• Min Diploma in Management or related fields

• Min 3 years of administration duties

• Proficient in MS Office, especially Excel

• Ability to work independently.

• Excellent customer service skills.

• Hardworking, detail-oriented, and meticulous.

• Strong communication, negotiation, and interpersonal skills.

• Proficient administrative skills.

• Capability to produce timely and accurate monthly reports.