Customer Relations Officer

Job Responsibilities

• Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.
• Defects Management: Monitor and update residents on the status of defect rectifications.
• Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.
• Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.
• Administrative Duties: Prepare reports, manage correspondence, and maintain records.
• Public Relations: Write notices to inform residents about construction activities.
• Site Coordination: Work with site supervisors to schedule rectification work.
• Information Centre Management: Maintain and upkeep the service centre.