1. JOB DESCRIPTION
Job Title
CUSTOMER RELATIONS OFFICER
Occupation
CUSTOMER RELATIONS OFFICER
Job Description & Requirements
Job Description
- Planning and coordinating PR programme for the project
- Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
- Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
- Build and maintain strong relationships with customers,vendors to understand their preferences, requirements, and feedback
- Communicate effectively and professionally with customers, vendors, and other departments within the organization
- Provide administrative support assistance and other ad-hoc jobs if required
Requirements
- GCE O/A Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
- Good communication skills
- Good organizational and time management skills
- Attention to detail and a commitment to providing high-quality service
- Flexibility to adapt to changing customer needs and work schedules
