If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.
We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.
With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
Job Details (Here's what you can expect!)
- 5 days work week
- Attractive incentive and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
Responsibilities:
- Respond to guest enquiries via phone and email in a timely and professional manner.
- Manage reservation-related requests, including stay preferences, date amendments, and cancellation waiver requests.
- Engage with guests to understand their preferences, needs, and feedback.
- Investigate, follow up, and resolve guest concerns efficiently and effectively.
Requirements:
- Working knowledge of Property Management Systems (e.g., Infor HMS, Opera) is an advantage.
- Ability to work independently as well as collaboratively within a team and manage high volumes of email correspondence efficiently.
- Good interpersonal and communication skills.
- Good command of spoken and written English.
