Customer Quality Manager

Our Client is a High Tech Manufacturing Company

Position Summary

We are seeking an experienced Quality Manager to lead our customer quality function within

an contract manufacturing business unit. This role is responsible for ensuring customer quality requirements are effectively translated into manufacturing and quality processes, while driving timely resolution of customer issues and continuous improvement.

The Customer Quality Manager will lead and develop a team of Customer Quality Engineers

and Outgoing Quality Inspectors, serving as a key interface between customers and internal

teams including Manufacturing, Engineering, Process Engineering, Supply Chain, and Quality.

Responsibilities

Lead, manage, and develop a team of Customer Quality Engineers and Outgoing Quality

Inspectors.

Serve as the primary quality interface with key customers and manage customer quality

expectations.

Monitor customer quality performance, including defects, complaints, returns, escapes,

and other quality metrics.

Lead customer complaint investigations and ensure effective root-cause analysis and

corrective/preventive actions.

Coordinate 8D, CAPA, and other structured problem-solving activities with cross functional

teams.

Ensure customer-specific quality requirements are clearly understood, implemented,

and maintained.

Review and approve customer quality reports, corrective action responses, inspection

results, and related documentation.

Oversee outgoing quality inspection activities to ensure products meet customer

specifications and acceptance criteria before shipment.

Establish and monitor quality KPIs, identify trends, and drive improvement initiatives.

Participate in customer audits, quality reviews, business reviews, and new product

introduction activities as required.

Work closely with Manufacturing and Engineering teams to prevent recurring quality

issues and improve process capability.

Ensure timely escalation and communication of significant customer quality issues.

Promote a strong customer-focused quality culture across the organization.

Ensure compliance with applicable quality management systems, customer

requirements, and company procedures.

Coach and mentor team members, establish performance objectives, and support

professional development.

Qualifications & Experience

Bachelor's degree in Engineering, Quality, Manufacturing, Electronics, or a related

discipline.

Minimum 5 years of relevant experience in quality management, customer quality,

manufacturing quality, or a related field.

Experience in an EMS, electronics, contract manufacturing, or high-volume

manufacturing environment is strongly preferred.

Prior experience leading or supervising a team of quality professionals.

Strong knowledge of quality management systems, root-cause analysis, CAPA, 8D, and

continuous improvement methodologies.

Experience working directly with customers on quality issues and corrective actions.

Familiarity with manufacturing processes, inspection methods, and quality control

requirements.

Strong analytical, problem-solving, communication, and interpersonal skills.

Ability to manage multiple priorities and work effectively in a fast-paced manufacturing

environment.

Proficiency in Microsoft O)ice and quality reporting/analysis tools.

Preferred Qualifications

Experience with ISO 9001 or other relevant quality management standards.

Experience with electronics manufacturing processes such as PCB assembly, box build,

testing, and final inspection.

Knowledge of SPC, FMEA, Control Plans, MSA, and other quality tools.

Experience with customer audits and supplier/customer quality improvement programs.

Professional certification such as CQE, Six Sigma, or equivalent is an advantage.

Key Competencies

Customer-focused leadership

People management and team development

Strong problem-solving and analytical skills

Effective communication and stakeholder management

Decision-making and accountability

Attention to detail

Continuous improvement mindset

Ability to work collaboratively across functions