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UCT is looking for a talented Customer Program Specialist I to join us in Singapore! The Customer Program Specialist is responsible for all Account Operations function for a Customer(s). The scope includes both demand and commercial management of existing business (does not include new sales, business development, and contracts) as well as Customer facing and internal alignment activities.
Essential Duties and Responsibilities:
- General Management
- Manage a team of Site Account Operations Heads and matrixed into Customer Program Managers, at a site, to meet annual goals and objectives as aligned during the annual operating planning (AOP) process
- Adherence to global QMS processes, procedures, forms & records - propose improvements
- Provides quarterly spend forecast using headcount model & operating expenses
- Uses Personnel performance ratings (9-box, relative rankings) to assess & optimize team
- Is a role model with team to use UCT systems/processes to meet/exceed goals & objectives
- Partners with all functions to prioritize activities to meet goals & objectives
- Establishes and develops personnel to meet succession plan readiness
- Customer Account Management
- Manages Customer scorecard to meet/exceed 85% of best score
- Provides quarterly Customer revenue forecast & monthly/periodic updates (+/- 3%)
- Effectively monitors Customer request for quotes (RFQ) to meet gross margin targets and response time goals
- Collects Accounts Receivables on an as needed basis (support to clear any roadblocks)
- Ensures claim collections related to changes introduced by the Customer impacting product/materials
- Monitors product material margins (MM%) 25%
- Owns overall on-time-delivery to Customer need dates 85%
- Owns overall on-time-delivery to UCT site commit dates /= 98%
- Ensures that Customer communications are on time relative to order management
- Clear all Finished goods inventory within 3 calendar days
- Is Customer escalation point for all existing business orders and commercial activities
- Manages effective Customer meetings regarding existing business
- Leads, schedules, owns quarterly internal Customer review
Knowledge, Skills and Abilities:
- Demonstrated proficiency managing analytically rigorous initiatives
- Strong interpersonal and team building skills
- Ability to work with a diverse team and influence/drive change across functional and business boundaries
- Negotiating skills to optimize the outcome for UCT
- Strong project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment
- Continuous improvement attitude ability to suggest and implement best practices
- Self-starter with unquestionable integrity
- Strong and clear communication skills
- Builds relationships internally and externally to optimize positive results
Educational/Certification Requirement:
- BA/BS degree in business administration, operations management strongly preferred
- MBA preferred
Experience Requirement:
Work Experience:
- Four year college degree from an accredited institution.
- Four years Account Management or Business Management experience in a business-to-business transaction environment.
Physical Demands and Working Conditions:
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Work is performed primarily in office environment
Physical Demands :
- Ability to kneel, reach, walk, push, pull and grasp.
- Ability to lift up to 25 lbs.
- Ability to move arms, hands and fingers
- Ability to sit for sustained periods of time.
- Required to wear personal protective equipment.
- Ability to talk on phone and use computer for extended periods of time may be required.
Environmental Exposure:
- Required to wear personal protective equipment where applicable.
- Subject to frequent interruptions.
- Ability to talk on phone and use computer for extended periods of time may be required.
- May involve exposure to moderate noise levels from printers, faxes, computers etc.
Overnight Travel:
- Work may require out of town travel depending upon assignment (training and meeting).
At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
