Customer payment advisor needed - BASIC & Comms

Customer payment advisor | 5.5 Day

Responsibilities:

- Manage and provide customer service support via phone call, Live chat /emails to clarify the payment details (including amount paid and outstanding balance etc.) and remind clients to make payment

-Understand customers needs and provide alternative payment plan to aid client's situation (i.e. dates/amount)

-Handle customer queries & promote RON renew

-Understand and review customers background (such as CPF, income tax, car leasing, credit bureau etc.) and advice whether customers are suitable for installment plan.

-Any ad-hoc duty assigned by the management.

Requirements:

- Good communication skills.

- No prior experience needed, on-job training would be provided

- Have instant message and telephone etiquette

- Ensure each customer is provided with exceptional service