- Location: Tai Seng
- Monday - Friday: 8.30AM - 5PM
Our client is a global leader in medical devices.
What You'll Do
As a Customer Service Executive, you will be the cornerstone of our order management process, ensuring accuracy, efficiency, and exceptional service delivery to both internal teams and external clients. You'll coordinate closely with Sales, Finance, Procurement, and Warehouse teams to support timely and accurate processing of orders and shipments.
Responsibilities:
- Verify Purchase Order pricing and enter Sales Orders into SAP or Oracle systems
- Process, track, and monitor customer orders with precision and attention to detail
- Monitor and manage daily order backlog status
- Liaise closely with Customer Service, Procurement, and Warehouse teams for real-time shipment updates
- Maintain strong coordination with inbound/outbound teams to manage and exceed customer expectations
- Work collaboratively with the Finance team to ensure accurate and timely invoicing
- Provide prompt and professional responses to customer phone calls and email inquiries
- Collaborate with the Sales team to foster long-term customer relationships and enhance satisfaction
- Continuously contribute to improving internal processes and customer service delivery
What You Bring
- A tertiary qualification in Business, Supply Chain, or related discipline
- 3 to 5 years of relevant experience in order management or customer service, preferably in the medical device industry
- Proficiency in SAP or Oracle for order entry, pricing verification, and order processing
- Experience managing order fulfillment, shipment tracking, and logistics coordination
- Excellent communication skills-both verbal and written
- A customer-first mindset and strong relationship-building skills
- High attention to detail, accuracy, and ability to work well under pressure in a fast-paced environment
HOW TO APPLY:
Interested applicants, please click on Apply Now or email to submit your resume.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)
EA Personnel Reg. No.: R23113090
