Roles and Responsibilities:
- Handle full order process spectrum in generating sales orders, purchase orders, goods receiving, delivery orders and invoices.
- Coordinate with sales, service team, and finance teams to ensure smooth order fulfilment.
- Issue purchase orders timely for both local and overseas, monitor vendor delivery schedules, and implement corrective actions as needed.
- Ensure timely invoicing, dispatch, and advance payment follow-ups in coordination with finance.
- Coordinate shipment arrangement with suppliers, customers, forwarders and courier service. Including prepare import, duties/taxes and shipping documents.
- Perform goods receiving upon shipment arrival into the systems.
- Handle customers complaints, enquiries, shipment discrepancies related to orders with factory.
- Assist in processing warranty / RMA claims.
- Oversee inventory management, including tracking of stock levels and movement
- Support cross-functional teams with related tasks to facilitate smooth operations
- Assists in documentation filing and handling of incoming calls.
- Ensure all documentation complies with Hexagon's standards and practices
- Perform ad-hoc duties and responsibilities as assigned
Licensing Portal
- Manage and update all licensing activities in HCP portal.
- Trouble Shooting for licensing upon request.
- Sending the license file for reseller once received payment
- Update the license expired date according to the contract term
SMAX SFDC Portal
- Process the AFM billing via SMAX portal
- Check and review the service report through SMAX porta
- Require key in Compliance order won in SFDC tool
- Create CPQ quotation for License Compliance
Qualifications/ Requirements
- Minimum Diploma in Business/Sales & marketing or related discipline
- Minimum 3 years of proven experience in order management, shipping or related role
- Experience with Salesforce (SFDC)/ Service Max/ HCP/ Navision tools
- Strong communication (oral and written) and inter-personal skills
- Able to interact effectively with all levels of staffs, both locally and overseas
- Ability to work efficiently under pressure while managing multiple tasks
- Positive, can-do attitude and strong team player mindset
- Meticulous with a keen eye for details
