Our client is a fast-growing restaurant technology company building the ultimate all-in-one operating system for restaurants. Their platform seamlessly connects everything from AI and online ordering to POS systems, kitchen workflows, and logistics.
They are looking for a sharp, high-energy graduate or early-career professional (1–2 years of experience) who loves the hustle, thrives in fast-paced environments, and has a natural knack for making customers smile. If you have an entrepreneurial mindset and want to learn how a high-growth startup operates from the inside out, this role is designed to be your career launchpad.
As a Customer Operations Executive, you won't just be filling a seat - you will be the face of the company to new merchants, owning the end-to-end launch process and ensuring restaurant owners transition to the platform smoothly and confidently.
What You'll Do (The Hustle)
- Own the Launch: Guide new restaurant clients through their onboarding journey, ensuring system setups are completed flawlessly and on schedule.
- Be the Consultant: Communicate with merchants via WhatsApp, email, and face-to-face, guiding them through the setup process and keeping them excited for launch day.
- Get Hands-on: Head out into the field to handle on-site POS hardware setup, basic configuration, and staff training (full training will be provided).
- Problem-Solve on the Fly: Act as the first line of support for clients during their critical launch phase, resolving issues quickly and collaborating with internal teams to ensure a smooth handover.
- Optimize the Playbook: Maintain onboarding records and contribute ideas to make the company's deployment processes faster and sharper.
Who You Are
- A Natural Communicator: Clear, empathetic, and professional, whether writing an email or chatting with a busy chef in a bustling kitchen.
- Obsessively Detailed: You love checklists, hate missing deadlines, and ensure nothing slips through the cracks.
- Customer-Obsessed: You genuinely care about helping businesses succeed and stay calm and cheerful under pressure.
- Tech-Savvy & Adaptable: Comfortable tinkering with hardware, quick to learn new software, and able to think on your feet.
- Experience Level: A fresh graduate with a hunger to learn, or someone with 1–2 years of experience in startups, operations, or the F&B/hospitality industry.
- Logistics: Based in Singapore with valid work authorization. This is a full-time, in-office role that includes regular on-site visits to merchant restaurants.
Why Join Them
- The Ultimate Training Ground: Work in a small, rapidly growing team with a front-row seat to how a tech startup scales - perfect for future founders.
- High Ownership & Impact: Your work directly impacts whether a local business succeeds. You will see the results of your hustle every single day.
- Fast-Track Growth: Our client is scaling fast. For high performers, the career trajectory and learning opportunities here are limitless.
- Great Culture: Join a supportive, high-performing team that values execution but maintains a vibrant, collaborative startup environment.
- Compensation: SGD3,500 - 4,500
