Manus - now part of Meta - is a general-purpose AI agent that bridges mind and action, handling complex tasks from start to finish. It enables people to delegate entire workflows across research, data analysis, and software development, turning advanced AI into reliable, practical results.
We are seeking a high-potential Customer Operations Specialist to join our Manus team. This role is uniquely designed as a launchpad for future operational leaders within Manus.
You will start by mastering our product through Tier 1 customer support, but we expect you to quickly evolve into a driving force for product and company advancement. Initially, your primary focus will be on receiving, categorising, and processing daily user emails and direct messages. You will ensure prompt responses, record processing results meticulously, and escalate complex issues to relevant departments while collaborating with the team to meet customer needs.
Subsequently, you will handle more user-related operational work, including but not limited to data analysis, user research, Vendor Tier 1 user support management, weekly/monthly user feedback analysis, and so on.
If you're a fast learner with interest in AI and enjoy tackling ambitious problems, this role provides outstanding room to grow and make an impact.
Responsibilities
- Receive, categorize, and process daily user emails and direct messages, responding promptly and recording processing results
- Escalate complex or special issue emails, transferring them to relevant departments and collaborating with the team to ensure timely resolution of customer needs
- Organize customer feedback, assist in optimizing service processes, and formulate/maintain comprehensive SOPs and operational rules
- Track user-reported bugs, actively promote product iterations, and maintain risk control records
- Conduct user research and leverage data analysis to generate insights, regular reports, and data-driven operational decisions
- Take ownership of high-value user operations projects to push the product and company forward
- Manage the first-line customer service operations of Vendor Tier 1, ensure stable and correct operational status, and continuously optimize efficient and high-quality operational processes
- Lead and participate in (e.g) technical syncs/operational discussions with Mandarin-speaking teams, translate and review (e.g) technical specifications to ensure alignment across partners
Minimum Qualifications
- Bachelor's or Master's degree, recent graduates or those with 1 year of experience are highly welcome
- Exceptional growth potential with a desire to take on high-value projects beyond basic support
- Solid data analysis skills with the ability to translate user data into actionable product and operational insights
- Familiar with email management systems and possessing efficient communication skills
- Outstanding interpersonal communication skills and sense of service awareness
- Proactive, self-driven, and possessing a learning ability to quickly grasp complex AI products
Preferred Qualifications
- Experience with CRM tools
- Familiarity with AI products or technology-driven services
- Experience with data analysis tools (e.g., Excel, SQL, or BI tools)
- Previous experience in a fast-paced startup environment
- Fluency in English and Mandarin is essential as this role will interact with stakeholders whose usual business language are English and Mandarin
- Have experience in product operations, data operations, or other related fields
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
