Our client is a fast-growing restaurant technology company building an all-in-one operating system for restaurants. The platform centers around a POS system that connects online ordering, in-store operations, kitchen workflows, logistics, loyalty, integrations, and AI into one seamless setup.
This role is ideal for a detail-oriented, customer-first operations professional who will onboard restaurant clients onto the POS system, manage launches end-to-end, and ensure each merchant goes live smoothly and confidently.
Responsibilities
- Support the onboarding of new restaurant clients onto the POS system, ensuring setups are completed accurately and on time
- Assist in coordinating onboarding timelines and merchant go-lives, following clear processes and checklists
- Communicate with clients professionally via WhatsApp, email, and internal tools to guide them through setup and next steps
- Help with on-site POS hardware setup, basic configuration, training, and troubleshooting (training provided)
- Respond to client questions and issues, escalating when needed and following up to ensure resolution
- Work closely with internal teams to ensure smooth handovers and successful launches
- Keep onboarding records, task tracking, and documentation up to date
- Contribute to meeting team targets such as onboarding volume, response time, and customer satisfaction
Requirements
- Strong written and verbal communication skills
- Highly organized, reliable, and detail-oriented
- Customer-focused and calm under pressure
- Comfortable working with POS systems, hardware, and hands-on troubleshooting
- Able to thrive in a fast-paced, execution-driven environment
- Nice to have: experience with POS onboarding, F&B / hospitality operations, or startups
- Based in Singapore with valid work authorization
- Full-time, in-office role with regular on-site merchant visits
Why Join
- High ownership and visible impact on customer success
- Exposure to a fast-growing restaurant tech business
- Continuous learning and development
- Supportive, high-performing team culture
- Competitive compensation and standard benefits
