Customer Onboarding Strategist (Vietnamese, English) - Singapore

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will work with the new customers and set the goal and the strategy for their products and services to reach users. You will own a set of new customers for six months to make them successful and grow the next generation of customers for Google.

Qualifications

Job responsibilities

• Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve the customer relationships. Share performance-enhancing suggestions and promote other Google products.
• Provide advice to help the advertisers get the best return on their investment by working with them in a consultative role.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or a marketing role.
• Ability to communicate in English and Vietnamese fluently to engage with clients in the region.

Preferred qualifications

• 3 years of experience in advertising, consultative sales, business development, or management consulting.
• Ability to reach out to customers by cold calling, and help customers to add value to their business.