Turn customer interactions into lasting loyalty! Build meaningful relationships, create personalized experiences and use AI to elevate engagement.
Customer Loyalty Executive
5 days (Mon - Fri)
10am - 6pm
Henderson Road
$ 2500 - $ 3000
Responsibilities:
- Personally reach out to customers after their purchase via email, SMS or other communication channels.
- Write warm and personalized messages based on each customer's purchase and journey.
- Follow up with new customers after their product has been delivered.
- Maintain and update customer information, birthdays, important dates, and engagement records.
- Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
- Support and grow our global Ambassador Program.
- Come up with creative ideas to engage customers and strengthen brand loyalty.
- Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
- Track customer responses and feedback and identify ways we can improve the customer experience.
- Work closely with our Marketing, Operations and Management teams on customer-related initiatives.
Requirements:
- Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
- Training provided and candidates with 1 - 2 years of experience are welcome.
- Comfortable using AI tools for everyday work.
- Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
- An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.
Interested applicants may also submit their resumes to (willisthesupremehr#gmail.com). Our consultant will assist in matching qualified candidates with suitable opportunities among our clients. No charges will be incurred by candidates for any services provided.
Lee Wang Hui (Reg No: R26163478)
The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)
