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Customer Insight Lead

Teleperformance

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5-7 Years
16 days ago
20 Viewed
0 Applied

Job Description

About TP

Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world'sbest brands streamline their business inmeaningful and sustainable ways.

With more than 410,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement program

Purpose

The purpose of the role is to implement and operationalize an ongoing call listening operating rhythm to systematically understand customer demand (i.e. the reason for customer contacts and insights into failure v value and the degree to which they are resolved, transferred etc.). To lead a group of QA's who perform systematic call listening and work closely with the Process Improvement Manager. To provide the center's leadership team with targeted analytics specific to the center's requirements and business opportunities, to assist the center in promoting customer advocacy.

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

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Teleperformance SE is an omnichannel company headquartered in France. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services. It operates in 88 countries and serves 170 markets.

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Last Updated: 30-05-2024 06:35:02 AM
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