Customer Focus Executive

Responsibilities:

• Act as the primary point of contact for daily operations issues, inquiries, and technical support requests.
• Assist new customers through the onboarding process.
• Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention.
• Work closely with internal teams, such as sales, to create customized solutions and proposals that meet customer requirements.
• Deliver outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
• Spot opportunities to cross-sell additional products, services, or solutions based on customers changing needs and priorities.
• Ensure timely and accurate invoicing for customers while continuously optimizing the efficiency of the Accounts Receivable process.
• Oversee the timely and accurate verification of vendor invoices.
• Solve problems and provide effective solutions to customer issues.
• Gather feedback from customers regarding their experience and satisfaction.
• Encourage satisfied customers to serve as advocates or references for the company.
• Contribute to cross-functional projects focused on improving warehousing, distribution, system processes, and initiatives aimed at digitalization and workflow optimization.

Requirements:

• At least 1 years of working experience inE-commerce transactions
• Comfortable to standby fornight shiftwhen required
• Experience withWMS / SAP and MS Office
• Possess good communication skills.