Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported
At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.
This isn't your average front desk or admin role.
This is a relationship role.
A trust-building role.
A make-a-mum-breathe-a-sigh-of-relief kind of role.
What You'll Do (a.k.a. Why This Job is Fulfilling)
- Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
- Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
- Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported-not hard-sold
- Coordinate class placements, trial bookings, and onboarding logistics
- Track weekly CS & sales metrics (we'll show you how-don't worry if you've never done this!)
- Spot gaps, suggest improvements, and help us raise the bar for parent experience
Who You Are (We're Looking for Heart and Hustle)
- You love talking to people and making them feel at ease
- You've got a service heart but you're not afraid to close a sale (you want families to join us!)
- You're the type who follows up without being chased
- You can write with warmth and professionalism
- You're organised, responsive, and not scared of Google Sheets or CRMs
- You have experience in either customer service or sales (education background is a bonus!)
What's in It for You
- A mission-led team that values heart, growth, and high standards
- Real career progression (we're growing fast-so will you)
- Work that makes a real impact on families
- Beautiful centre in Hougang with a friendly team
Work Schedule & Details
- 5-day work week, including one weekend
- Weekdays 12pm - 9pm, Weekends 830am - 6pm
- Full-time role, on-site in Hougang
- Salary range: commensurates with experience
How to Apply
Send us an email telling us:
- Why you'd love to join The Nuggets Academy
- One experience you've had giving great customer service or helping someone solve a problem
- Your CV or LinkedIn link
We don't care if you've worked in a tuition centre, hotel, gym, or tech startup-as long as you care deeply about people and are ready to grow with us.
