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PERSOL Singapore Pte Ltd

Customer Experience Manager

5-8 Years
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Job Description

Brief Summary

We are seeking a dedicated professional to enhance customer experience strategies and drive continuous improvement within our service department. This role requires strong leadership skills and a passion for delivering exceptional service.

Responsibilities

  • Develop and implement strategies to elevate customer experience. Enhance the overall customer journey within the service department. Manage customer feedback and data to facilitate ongoing improvements using designated customer service tools. Resolve customer issues efficiently and effectively. Lead and coach customer-facing personnel to improve customer interactions. Collaborate across all functions and departments to ensure cohesive service delivery. Track and meet key performance indicators related to customer experience, satisfaction, and retention, and implement action plans as necessary. Maintain strong collaboration with manufacturers to uphold brand standards and act as a customer experience champion. Undertake additional tasks as assigned by management.

Requirements

  • Minimum degree qualifications. 5-8 years of experience in customer service, customer experience, hospitality, or automotive retail. 2-3 years in a supervisory or managerial capacity is strongly preferred. Experience in a premium or luxury brand environment is advantageous. Valid Class 3 driving licence. Strong leadership and coaching abilities. Process-oriented mindset focused on continuous improvement. Excellent teamwork and multitasking skills. Strong analytical skills and a keen interest in automobiles.

More Info

About Company

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.

Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

Our full Privacy Policy is available at https://www.persolsingapore.com/policies. If you wish to withdraw your consent, please drop us an email at "sg.dataprotection@persolapac.com" to let us know. Please feel free to contact us if you have any queries.

For more information, please visit www.persolsingapore.com

Job ID: 148857205

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