Job Description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements, and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
About The Role
We are seeking a Customer Experience Manager to design, build, and optimize endtoend customer journeys for enterprise clients. You will partner with crossfunctional teams to deliver seamless, datadriven experiences that improve customer satisfaction, loyalty, and lifetime value.
Key Responsibilities
Lead discovery and assessment of existing customer journeys and experience gaps
Develop CX strategies, journey maps, and service blueprints based on insights and customer research
Translate customer needs into actionable business and technical requirements
Partner with marketing, digital, product, and operations teams to implement CX improvements
Monitor customer experience KPIs across channels and surface insights to stakeholders
Facilitate workshops, design sprints, and cocreation sessions with clients
Present recommendations and roadmap plans to senior stakeholders
Identify opportunities for continuous improvement and innovation in customer engagement
Required Qualifications
7–15 years of experience in Customer Experience, Digital Transformation, Service Design, or related areas
Strong understanding of customer journey mapping, design thinking, and CX frameworks
Experience in qualitative and quantitative research methods
Ability to interpret customer and business data to generate insights
Proven track record managing stakeholders in large enterprise environments
Excellent communication, storytelling, and presentation skills
Ability to lead crossfunctional teams and deliver outcomes in fastpaced settings
Preferred Qualifications
Experience with CX tools (e.g., Qualtrics, Medallia, UX research platforms)
Exposure to MarTech, CRM, or digital product environments
Background in consulting, digital agencies, or innovation labs
Knowledge of omnichannel experience design and customer analytics
About The Team
You will join Accenture's Customer Experience & Marketing Transformation team, partnering with experts across strategy, design, data, and technology to shape impactful experiences for global brands. The team embraces creativity, collaboration, experimentation, and continuous learning.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
