Customer Experience Executive

Scope

1. Digital Marketing Support

• Assist in the execution of digital marketing campaigns across platforms such as:

  • LinkedIn

  • Google Ads

  • YouTube

  • Social media channels

• Support content publishing across digital platforms including website updates, blog posts, and social media.

• Assist in managing email marketing campaigns and newsletter distributions.

• Support webinar promotions, online campaigns, and event marketing activities.

• Monitor campaign responses and help track marketing performance metrics.
  
  2. Customer Enquiry & Lead Management

• Manage inbound enquiries received through:

  • Company website forms

  • WhatsApp and messaging platforms

  • Email enquiries

  • Social media messages

  • E-commerce platform enquiries

• Ensure all enquiries are acknowledged and responded to promptly.

• Qualify incoming enquiries and route them to the appropriate sales or business development teams.

• Maintain accurate records of leads and enquiries within the CRM system.

• Follow up on enquiries where required to ensure timely responses.
  
  3. CRM & Customer Data Management

• Maintain and update lead and customer information within the CRM platform.

• Track enquiry sources and assist in identifying which marketing channels are generating leads.

• Support marketing and sales teams in maintaining accurate lead tracking and reporting.

• Assist in maintaining marketing databases and contact lists.

• Issue costing sheet
  
  4. E-Commerce Support

• Assist with enquiries and order-related questions from customers using the company's e-commerce platform.

• Help monitor online product listings and report any issues related to product information or ordering.

• Support marketing campaigns that drive traffic to the e-commerce platform.

Requirement

1. Experience

• 1-3 years of experience in digital marketing, customer service, or marketing support roles.

• Experience handling online enquiries or managing customer communications is an advantage.

• Experience working with CRM platforms or digital marketing tools is beneficial.
  
  2.Technical Skills

• Familiarity with digital platforms such as:

  • Social Media - LinkedIn, Meta, Tiktok, Youtube

  • Google Ads or digital advertising platforms

  • CRM systems (e.g. Pipedrive, HubSpot, Salesforce)

  • Website CMS and e-commerce platforms

• Comfortable working with digital communication tools and marketing dashboards.
  
  3. Key Attributes

• Strong communication and customer service skills.

• Highly organised with strong attention to detail.

• Responsive and capable of managing multiple enquiries simultaneously.

• Ability to work closely with marketing and sales teams.

• Proactive and comfortable working in a fast-paced environment.

• Understanding of AI and generative search optimization is highly advantageous.

Sounds like a lot, but we are also a fun bunch and a growing family operating

• Location: Woodlands Close (Singapore - Near Admiralty MRT)

• 5 days of Work (Monday - Friday 9 am to 6 pm)

• Salary Range: $2,500-$4,000