Customer Experience Executive (AI & Engagement)

About the Role

We are looking for a passionate and detail-oriented Customer Champion Executive to help us build meaningful, long-lasting relationships with our customers.

This role is dedicated to creating exceptional post-purchase experiences through personalized communication, customer engagement initiatives, and AI-powered automation. If you enjoy writing thoughtful messages, have strong attention to detail, and are excited about leveraging AI tools to enhance customer experience, we'd love to hear from you.

Key Responsibilities

• Personally reach out to customers via email, SMS, or other communication channels to thank them for their purchase.

• Craft individualized and personalized messages based on each customer's purchase history and journey. (No mass mailing.)

• Ensure all new customers receive a personalized follow-up within 3 months of product delivery.

• Maintain accurate customer records, including birthdays and key milestones.

• Coordinate birthday greetings and other customer appreciation initiatives.

• Manage and expand the company's global Ambassador Program.

• Develop creative customer engagement campaigns that strengthen brand loyalty and community.

• Utilize AI and automation tools to improve efficiency, personalization, and campaign execution.

• Coordinate customer engagement campaigns across global markets, including retail partners and boutiques.

• Track campaign performance and recommend improvements based on customer feedback and engagement metrics.

• Work closely with Marketing, Sales, and Customer Experience teams to deliver a consistent premium customer journey.

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, Communications, Customer Experience, or a related field.

• Fresh graduates are welcome to apply. Relevant customer service or marketing experience is an advantage.

• Excellent written and spoken English with strong copywriting and communication skills.

• Strong attention to detail and ability to write warm, thoughtful, and personalized messages.

• Comfortable using AI tools (such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar) to improve productivity and customer engagement.

• Tech-savvy and quick to learn new digital platforms and automation tools.

• Organized, proactive, and able to manage multiple customer engagement activities simultaneously.

• A customer-first mindset with genuine passion for creating memorable customer experiences.

What We Offer

• Opportunity to work with an international luxury brand and customers from around the world.

• Exposure to AI tools and modern customer engagement technologies.

• A collaborative, innovative, and supportive work environment.

• Opportunities for career growth and development.

If you enjoy making customers feel genuinely valued and believe every interaction should be personal, we'd love to meet you.