Customer Experience Executive

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industries ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

You will serve as the first point of contact for customers, managing enquiries and resolving issues to deliver a positive and consistent customer experience that supports business growth and customer loyalty.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and digital channels to ensure timely resolution
• Resolve customer issues and complaints empathetically, maintaining high service standards and customer satisfaction
• Accurately document all customer interactions and case details in CRM systems to support service continuity and data integrity
• Collaborate with internal teams to coordinate and ensure smooth service delivery aligned with customer expectations
• Identify and communicate opportunities to enhance customer experience and streamline service processes for continuous improvement