Job Title: Customer Experience Account Manager cum Site Technician
Job Highlights
- Fast growing company in the home improvement industry
- Attractive basic (commensurate with experience) and commission
- Supportive and dynamic work environment
- Chance to work with an innovative product range and passionate team
- 5.5 days work week (Off on every Sunday and 1 alternate weekday)
Job Description
- Our Customer Experience Account Managers cum Site Technician are responsible for developing space solutions and redefining living spaces for our customers.
- You will work on strategizing space solutions and recommending products to customers based on their individual needs.
- You will share your product knowledge and be the key relationship person to your clients.
- You will travel across the island for assigned client visits, site visits, and coordinate meetings as required.
- You will generate sales quotations and process sales orders for clients.
- You will also be responsible for coordination with project stakeholders such as property Managing Agents, IDs and contractors, your internal fulfillment team, and your installation team leaders.
- You will be the main person supporting the sales team and the customer during the sales process
- You need to maintain good technical knowledge about our products and are able to help customers resolve sales-related issues or product-related inquiries promptly.
- You are responsible for determining the best products and configuration to meet the requirements of customers.
- You need to meet customers onsite for sales consultation, site measurements,prepare layout drawings for installation and make sure that site calculations and orders are submitted timely to our sales fulfilment team.
What will the Right Person look like
- You have high EQ, enjoy talking to people, helping others and a strong drive to close sales.
- You are a responsible team player with a positive attitude to go the extra mile.
- You have good time management and organisational skills.
- You have good project management skills
- You have a decent knowledge of design tools and are able to read floor plans and construction drawings.
- You have a good sense for numbers and are comfortable with imperial and metric units.
- After training, you can accurately measure and describe the dimensions and site details of a potential job site.
- You will subscribe to the company core values of Teamwork, Integrity and Excellence.
- Minimum qualification - Diploma
- Applicants with minimum 2 years relevant experience in home furnishing or renovation industry mandatory
