Key Responsibilities
On-Site Support
- Diagnose and resolve equipment issues at customer locations, including identifying symptoms, analyzing root causes, and executing corrective actions.
- Handle field assignments independently, requiring minimal guidance from the technical team.
- Coordinate with overseas manufacturers to obtain technical clarification and solutions for complex issues.
- Plan and document on-site tasks by preparing the necessary procedures and work instructions.
- Produce clear, detailed service reports after each visit, supported with relevant observations and photos.
- Support customer acceptance activities with clients, suppliers, and partners.
- Deliver and manage spare-parts handovers at client sites when required.
Office-Based Duties
- Keep service files, documentation, and project records organized and updated within the internal system.
- Inspect incoming spare-parts shipments, verify completeness, and prepare delivery records.
- Address spare-parts enquiries by clarifying client needs and preparing quotations based on supplier input.
- Maintain ongoing communication with clients, vendors, and partners-locally and overseas-to monitor project progress and provide updates.
- Offer remote technical assistance through phone, messaging platforms, and email.
Requirements & Skills
- Degree in Mechanical Engineering.
- Minimum 5 years of experience in equipment servicing or troubleshooting roles. Must have strong MECHANICAL EQUIPMENT TROUBLESHOOTING SKILLS
- Candidate that have background in ASEPTIC or PHARMA FILLING EQUIPMENT troubleshooting is Preferred
- Strong analytical mindset with the ability to work independently on field assignments.
- Effective communicator with strong reporting skills and confidence interacting with clients and partners.
- Comfortable performing on-site work (including Tuas area) and resolving technical issues hands-on.
- Valid Class 3 driving licence is an advantage multilingual ability is a plus.
Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.
RRecruiter Pte. Ltd. | EA License No. 18C9514 | Dianne T. Magalit | EA Reg. No R23118479
