Customer Engineer - C3

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Our client helps medical practices grow and scale by delivering exceptional patient experiences through cloud, data, and AI technologies. Leveraging deep clinical expertise and rich datasets, they build intelligent software that simplifies and automates clinical workflows. Their solutions improve operational efficiency while supporting high-quality patient care. With specialty-specific EHR, practice management, revenue cycle, and analytics platforms, they address the full needs of healthcare providers. Patient engagement, payments, and marketing tools further enhance practice performance. Today, they are trusted by over 40,000 providers to achieve clinical and operational excellence.

As a Customer Engineer - C3, you will be responsible for...

• Installing, maintaining, and upgrading customer equipment
• Applying basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
• Collaborating with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Training and mentoring junior Field Service Engineers [Customer Engineers]
• Performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinating and communicating directly with customers
• Fulfilling additional duties, as assigned

What you already have...

• Completion of a Diploma and/or Bachelor's degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required.