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Circles

Customer Engagement Trainee (GRIT Programme)

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Job Description

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

  • Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  • Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
  • Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

  • Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  • Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
  • Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About This Role

We are seeking a highly organized, proactive, and detail-oriented Project Associate Trainee to support the full lifecycle of strategic or key projects. The successful candidate will work closely with project managers, business units, technical teams, operations, and external vendors to ensure timely delivery, adherence to budgets, and high-quality outcomes. This role demands strong communication skills, analytical thinking, and the ability to drive crossfunctional collaboration.

What you will be doing

  • Support end-to-end management of projects, including defining scope, goals, deliverables, and success criteria.
  • Assist in project plan and monitor project progress, risks, dependencies, and issues, ensuring timely escalation and resolution.
  • Manage project governance, including regular reporting to stakeholders and steering committees
  • Facilitate effective cross-workstream collaboration across business, technical, and operations teams.
  • Support project budgeting and forecasting efforts.
  • Work with finance teams to ensure alignment to approved budgets.
  • Organize meetings, workshops, and review sessions to drive progress, alignment, and decision-making.
  • Manage project related vendor/contractual agreements, coordinating with legal, compliance, and finance teams to ensure policy compliance.
  • Maintain a centralized repository of vendor contracts, agreements, and associated metadata.
  • Monitor vendor performance/compliance, coordinate regular vendor reviews, and manage relationships with external suppliers.
  • Support data analysis related to vendor contracts and service delivery.
  • Conduct post-project reviews to capture lessons learned and recommend improvements.

What we are looking for

  • Bachelor's degree in Business, Engineering, Project Management, or a related field.
  • Ability to manage multiple projects simultaneously with strong attention to detail and follow-through.
  • Proficiency in project management and collaboration tools will be an advantage (e.g., Asana, JIRA, Smartsheet, Confluence, MS Project).
  • Strong problem-solving attitude, with the ability to navigate ambiguity and find solutions.
  • Highly adaptable to changes and shifting priorities.
  • Skilled in stakeholder management, able to build trust and influence at both working and management levels.
  • Strong communicator (verbal and written) who can consolidate complex inputs into clear, actionable insights.

Eligibility Criteria

All trainees must fulfil the following criteria:

  • Singapore Citizen or Permanent Resident; and a. Graduated in 2024 or 2025 from Universities, Polytechnics, Institutes of Technical Education (ITE), or other Educational Institutions (e.g. private universities and overseas institutions); or
  • Graduated earlier from above institutions and completed National Service in 2024 or 2025
  • Trainees who complete their studies from Universities, Polytechnics, Institutes of Technical Education (ITE) or other Educational Institutions within 2025 but will only receive their qualification/certification award in 2026 are eligible for the programme as well.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

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Job ID: 135986331