Location: Tampines 1
Employment Type:
12-Month Contract (Renewable)
Working Hours:
5 days work week (Rostered Schedule)
Monday - Friday:9:30am - 7:30pm
Saturday - Sunday: 9:30am - 6:30pm OR1:00pm - 10:00pm
2 Rest Days on Weekdays
Benefits:
Attractive Bonus Package (6-Month Bonus + Completion Bonus)
Annual Leave | Medical Leave
Key Responsibilities
- Deliver a warm, personalised and engaging showroom experience by proactively welcoming and interacting with walk-in customers.
- Build genuine rapport with customers, understand their vehicle preferences and identify their purchasing interests.
- Collect customer information, qualify sales opportunities and ensure all leads are accurately captured before handing them over to the Sales Team for follow-up.
- Coordinate customer appointments, test drives and enquiries, working closely with the Sales Team to ensure a seamless customer journey.
- Maintain accurate customer records and lead databases.
- Create engaging content for TikTok, Instagram, Facebook and Xiaohongshu to enhance brand awareness and customer engagement.
- Participate confidently in videos, livestreams and other digital marketing initiatives.
- Support showroom events, roadshows, product launches and promotional campaigns by actively engaging customers.
- Gather customer feedback and share insights to continuously improve the customer experience.
- Assist with showroom merchandising, promotional materials, inventory coordination and ensure the showroom and vehicle displays are always well presented.
- Collaborate closely with the Sales and Marketing teams to deliver a positive customer experience across both physical and digital touchpoints. The Sales Team will take ownership of sales consultations and purchase follow-ups after qualified leads have been handed over.
Requirements
- Minimum 1 year of experience in hospitality, hotels, premium retail, luxury retail, automotive or other customer experience-focused environments.
- A naturally outgoing, energetic and people-oriented personality with a genuine passion for delivering exceptional service.
- Strong interpersonal and communication skills with the confidence to engage customers from diverse backgrounds.
- Comfortable interacting with customers both face-to-face and through digital and social media platforms.
- Passionate about social media, content creation and digital marketing trends.
- Confident appearing in videos, livestreams and promotional content when required.
- Able to communicate effectively in both English and Mandarin, as the role involves serving Mandarin-speaking customers and supporting Mandarin-language content creation and marketing activities.
- Able to work weekends and public holidays when required.
Preferred Qualifications
- Experience in hospitality, luxury hotels, premium retail, lifestyle or automotive industries.
- Familiarity with TikTok, Instagram, Facebook and Xiaohongshu.
- Basic photography, videography and video editing skills.
- Experience in customer engagement, event support, brand promotions or lead generation.
- Possession of a Class 3 Driving Licence will be an added advantage.
