Customer Education Training Program Manager / CBD / Contract

Customer Education Training Program Manager / CBD / Contract
Summary
We are looking for a proactive Program Manager to join our Singapore team on a one-year contract. In this role, you will be the engine behind our global leadership development programs, ensuring seamless execution from initial design through to final delivery. This position was created to bolster our capacity during a period of high client demand.
You will own the end-to-end coordination of leadership initiatives for international clients. Whether the format is in-person or virtual, your mission is to maintain our gold standard of delivery by bridging the gap between our internal faculty, delivery teams, and the client.

Key Responsibilities

• End-to-End Program Delivery: Lead the full lifecycle of project execution, including planning, budgeting, contracting, and invoicing. You will also manage post-program evaluations to ensure continuous improvement.
• Logistics & On-Site Management: Oversee all physical requirements, including venue/hotel coordination, material preparation, and classroom setup.
• Virtual Program Coordination: Manage digital delivery logistics, collaborate with graphic designers on module content, and handle attendee communications and tracking.
• Stakeholder & Client Relations: Act as a trusted partner to clients, understanding their business needs, identifying potential risks, and ensuring a smooth transition from design to delivery.
• Financial Oversight: Monitor project budgets and expenses with high precision, ensuring all billing is accurate and on schedule.
• Design & Knowledge Sharing: Contribute creative ideas to program design and maintain internal documentation to preserve best practices.
• Business Growth: Spot opportunities for further client engagement and contribute to internal business development efforts.

Qualifications & Requirements
Education & Experience: Bachelor's degree and a minimum of 3 years in a client-facing role. Experience within the L&D or professional education sectors is a plus.
Project Management Expertise: Proven ability to manage complex schedules, resources, and budgets. A formal Project Management certification is a plus.
Technical Savvy: Familiarity with Learning Management Systems (LMS) and experience working with remote/virtual teams.
Interpersonal Skills: Exceptional communication and presentation abilities. You should be comfortable collaborating with diverse stakeholders across various cultures and time zones.
Operational Excellence: Organizational skills with a keen eye for detail.

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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