Role Summary
- As the Customer Contact Parts (CCP), you will be the primary point of contact for all customer inquiries related to parts and repairs.
- Your role is critical in ensuring a seamless customer experience, supporting both commercial and technical needs, and driving operational excellence.
- You will collaborate closely with internal teams and contribute to process improvements that enhance service quality and efficiency.
Key Responsibilities
- Serve as the direct contact for customers regarding all parts and repairs inquiries, including quotes, orders, shipments, invoicing, and payments.
- Address both commercial and technical questions related to parts and repairs.
- Manage customer complaints, returns, and logistics issues, ensuring timely and effective resolution.
- Process orders using ERP systems (IFS), EDI, and AI applications (BLP).
- Prepare packing lists, shipping instructions, and country-specific export documentation for non-EU customers.
- Coordinate closely with Account Managers, Project Managers, Logistics, and Manufacturing teams to ensure smooth operations.
- Support the Global CCP Manager in various tasks and participate in process improvement projects, including EDI and automation initiatives.
- Contribute to KPI improvement efforts and utilize PowerBI reports for internal and external communication.
- Maintain accurate records and documentation in compliance with company policies and regulatory requirements.
Required Skills and Qualifications
- Sales and Administration Degree or equivalents.
- 2-3 years of experience in similar position.
- Fluent in English and Chinese for communication with English/Chinese speaking customers.
- Excellent communication skills, both written and verbal.
- High attention to detail and strong organizational skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Proficient in Microsoft Office Suite and web-based applications.
- Experience with ERP systems preferred.
