Brief Summary
Join our team as a Customer Contact Centre Advisor, where you will enhance customer satisfaction by providing exceptional support and representing our brand effectively.
Responsibilities
- Manage customer interactions through various channels such as phone and email. Process bookings and deliver accurate information regarding products, services, shipment status, transit times, customs requirements, and pricing. Provide professional and empathetic service by addressing customer inquiries and effectively resolving issues. Take ownership of customer concerns and collaborate with internal teams to ensure timely resolutions. Identify customer needs and suggest relevant products and solutions to enhance their experience. Work closely with Operations and other departments to uphold service excellence and improve customer satisfaction. Gather customer feedback and pinpoint opportunities for enhancing processes, systems, and service delivery. Comply with customer service standards, protocols, and regulatory requirements while maintaining a customer-focused approach.
Requirements
- Minimum O Level certification or equivalent. 1-4 years of relevant experience in a Call Centre or Telesales environment. Strong communication and interpersonal skills. Willingness to work shifts, including evenings, weekends, and public holidays.
