Brief Summary
Join a dynamic team dedicated to enhancing customer satisfaction and driving profitable growth. This role plays a pivotal part in managing customer relationships and delivering tailored solutions.
Responsibilities
- Oversee customer care operations for Singapore, Malaysia, and Indonesia in the Protein business sector. Serve as the primary advocate for assigned customers, fostering long-term partnerships. Strengthen customer relationships through regular engagement, site visits, and structured communication. Meet revenue and profitability objectives through proactive sales of services, contracts, spare parts, and upgrades. Create and manage a robust sales pipeline and provide weekly updates on statuses. Analyze customer performance metrics to identify and recommend improvement opportunities. Translate customer requirements into tailored service and aftermarket solution proposals. Collaborate with internal teams such as Field Service Management and Key Account Managers to enhance customer satisfaction. Develop customer account plans in partnership with the Service Business Manager and relevant stakeholders. Manage and maintain accurate records of aftermarket opportunities, including follow-up activities. Monitor customer satisfaction and implement corrective measures as necessary. Facilitate customer escalations following established processes. Travel frequently within the region and internationally, as required. Act as the first point of contact for customer needs.
Requirements
- Bachelor's or Master's degree in Engineering, Business Administration, or a related field. Minimum of 3 years of experience in service sales, aftermarket, or capital equipment sales, preferably in an industrial or food processing context. Proven ability in sales and negotiation with a customer-focused approach. Strong communication and interpersonal abilities capable of working effectively across diverse teams. Solid understanding of systematic maintenance principles and value-driven service solutions. Analytical and organized, with the capability to translate performance data into actionable strategies. Experience with CRM tools, including Salesforce Management. Self-motivated, with effective time and relationship management skills. Proficient in English, both written and verbal. Comfortable working within multicultural and matrix organizations.
