Roles & Responsibilities:
- Perform Frontdesk duties such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
- Maintain a high degree of patient and client care at the clinic by providing good customer service, ensuring that patients have the best possible experience.
- Ensure clinic daily operations run smoothly. Liaise with appropriate vendors/department to resolve any issues.
- Managing payment collection and submitting dental claims via CHAS, Medisave or Insurance portals.
- Maintain overall clinic cleanliness, infection control and professional image.
- Manage office supplies and inventory such as dental products, stationery, and other equipment.
- Perform other administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.
Requirements:
- Minimum Local Polytechnic Diploma or equivalent
- Possess good English (written and spoken) communication skills, able to speak Chinese is a plus
- Patient Centric and Overall team player
- Detail orientated and Careful
- Fast learner and able to work in a fast-paced environment
- Must be able to work on at least one weekend (Sat or Sun)
- Able to work in multiple locations as needed operationally
Benefits:
- Full structured training provided
- Work-life balance - 5-day work week with no night shifts and closed on public holiday
- Annual leave and Additional Reward Leave
- Medical and Dental benefits
- Performance Incentives
- Opportunities to grow and venture in the role
