The Customer & Logistics Assistant is responsible for providing excellent customer service while supporting daily logistics, inventory, and order fulfilment operations. This role acts as a bridge between customers, warehouse staff, delivery personnel, and retail teams to ensure orders are processed accurately and delivered on time.
Key Responsibilities
Customer Service
- Attend to customer enquiries via phone, email, WhatsApp, social media, and walk-in customers.
- Process customer orders accurately and efficiently.
- Follow up on customer enquiries, quotations, and order status.
- Resolve customer complaints professionally and escalate complex issues when necessary.
- Maintain accurate customer records and communication logs.
- Coordinate with internal departments to ensure customer satisfaction.
Logistics & Operations
- Prepare and process delivery orders, invoices, and shipping documents.
- Coordinate daily deliveries with drivers and third-party logistics providers.
- Schedule deliveries and monitor delivery progress.
- Track shipments and update customers on delivery status.
- Assist in inventory monitoring and stock reconciliation.
- Prepare picking lists and packing lists for warehouse operations.
- Assist with receiving, checking, and recording incoming stock.
- Report inventory discrepancies or damaged goods.
Administrative Duties
- Maintain accurate filing of logistics and customer documents.
- Prepare daily and weekly operational reports.
- Update inventory and customer information in the company system
Job Requirements
Education
- Minimum GCE N/O Level, NITEC, Higher NITEC, Diploma, or equivalent.
- Diploma in Business Administration, Logistics, Supply Chain, or a related field is an advantage.
Experience
- Minimum 1 year of experience in customer service, logistics, warehouse, or administrative work preferred.
- Fresh graduates are welcome to apply.
Technical Skills
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience using inventory, ERP, POS, or logistics management systems is an advantage.
- Able to prepare basic reports and maintain accurate records.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Good problem-solving and multitasking skills.
- Customer-oriented with a positive attitude.
- Able to work independently and collaboratively.
- Detail-oriented with strong accuracy in documentation.
Physical Requirements
- Able to move light cartons or products when required (up to approximately 10-15 kg).
- Comfortable working in both office and warehouse environments.
Preferred Qualities
- Familiarity with inventory control and order fulfilment processes.
- Ability to work under pressure during peak periods.
- Willingness to work weekends and public holidays when operationally required.
