Customer Account Manager

The Talent People x JSIT-PE

The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore's Precision Engineering sector by addressing manpower challenges and fostering industry growth.

By applying for our job opportunities, you're joining a strategic effort to enhance Singapore's Precision Engineering landscape.

Responsibilities:

• Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly

• Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention

• Support the Global Account Manager on strategic initiatives, data gathering, and account development activities

• Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed

• Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently

• Handle customer queries regarding products, order status, expedites, and post-sales support

• Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions

• Gather customer feedback and market intelligence to inform account strategies and support sales targets

• Maintain accurate records of all account activities, including contacts, orders, proposals, and follow-ups

• Assist in sales forecasting, reporting, and periodic business reviews with customers and internal management

• Contribute to new business opportunities within assigned accounts

Requirements:

• Bachelor's Degree in Engineering, Business, or a related field preferred

• Minimum 3 years experience in sales/account management in the semiconductor, electronics, or industrial sector

• Experience managing customer accounts, processing orders, and supporting commercial negotiations is required

• Strong communication, organization, and problem-solving skills

• Proficiency in CRM platforms and MS Office Suite

• Customer-focused mindset and relationship-building skills

• Ability to work collaboratively with global stakeholders and multifunctional teams

• Results-oriented, proactive, and detail-driven

• Capable of managing multiple priorities and meeting deadlines in a fast-paced environment

The Talent People 24C2589