We are seeking a motivated and detail-oriented Sales Coordinator cum Customer Service Executive to support our sales team and ensure excellent customer experiences. This dual-role position involves coordinating sales activities, processing orders, and providing timely support to customers before, during, and after sales. The ideal candidate is organised, communicative, and capable of multitasking in a fast-paced environment.
What you'll be doing
1. Order Processing
- Manage and process sales orders, quotations, and invoices
- Liaise with vendors to ensure timely order fulfilment
2. Sales Support
- Respond timely to sales team on the orders status
- Assist to secure schedule for the sales team
3. Customer Follow-up
- Handle customers feedbacks and issues
- Liaise with customer to confirm order and installation details
- Maintain a high level of customer satisfaction by providing timely and effective support
4. Coordination
- Act as a bridge between sales, installers and customers to ensure timely delivery and service.
- Resolve customer issues related to orders/installations/servicing promptly
- Provide comprehensive administrative support across sales and installation department
5. Any other ad hoc dutiesassigned
What we're looking for
- Proven experience in a sales coordination or customer service role, preferably in a retail or customer support environment
- Strong communication and interpersonal skills
- Good organisational and time management abilities
- Proficiency in MS Office and CRM systems is a plus
- Able to work independently and as part of a team
- Able to work in fast moving environment
- Immediate availability/within short notice
- Location: Ubi
