Current Product Engineer (Toner Supplies Solutions)

Role Overview
The CPE Engineer owns end-to-end resolution of Supplies product and field quality issues, ensuring fast containment, deep root cause identification, and sustainable corrective actions. This role is expected to operate with a strong sense of urgency, drive accountability across teams, and protect the customer experience while maintaining business continuity.

Key Responsibilities

1. End-to-End Issue Ownership (Critical)

• Take full ownership of Supplies customer/field issues from detection to closure

• Drive rapid containment actions to protect customers and supply

• Lead cross-functional teams (Quality, Firmware, R&D, Partner) to resolution

• Provide clear, concise executive updates (status, risk, next steps)

2. Root Cause & Corrective Action Leadership

• Lead structured problem solving (8D, 5 Whys, Fishbone) with data-driven rigor

• Challenge assumptions and ensure true root cause, not superficial fixes

• Ensure corrective actions are validated, implemented, and sustained globally

3. Field & Customer Focus

• Analyze field returns, customer complaints, and reliability trends

• Translate field issues into clear engineering problem statements

• Work closely with regional teams to ensure alignment and responsiveness

4. Manufacturing & Supply Continuity

• Partner with factories to resolve yield, quality, and process excursions

• Balance quality vs supply risk, making sound engineering trade-offs

• Support line recovery and ensure robust process controls

5. Partner Quality & Component Ownership

• Drive Partner investigations and hold Partner accountable for RCA and CAPA(Corrective Action and Preventive Action)

• Lead part qualification and changes (eg AOS needs, Cost Reduction projects)

• Escalate effectively when Partner performance impacts business

6. Data-Driven Insights & Communication

• Use field data, paretos, and trend analysis to prioritize issues

• Build clear narratives from data for stakeholders and leadership

• Communicate risks early with mitigation plans

7. Proactive Risk Identification

• Identify emerging risks before they become major issues

• Drive preventive actions and design/process improvements

• Support NPI with strong field learnings feedback

8. Packaging Engineering

• Lead Packaging qualifications to support NPI

• Provide leadership to ensure regional/country Regulatory compliance

• Support Environmental initiatives

Required Qualifications

• Bachelor's degree in Mechanical, Chemical, Materials, or related Engineering

• 3-6 years in product, quality, or manufacturing engineering

• Proven experience leading complex issue resolution across teams

• Strong RCA and failure analysis capability

• Experience working with global teams and suppliers

Preferred Qualifications

• Experience in toner/ink/consumables or similar high-volume manufacturing

• Familiarity with field reliability and warranty analysis

• Data tools (Excel, Minitab, Power BI)

Key Traits (Expectations)

• Ownership mentality - drives issues to closure without escalation dependency

• Bias for action - moves fast, especially on containment

• Structured thinker - clear logic and strong problem-solving discipline

• Courage & accountability - challenges teams and escalates when needed

• Clear communicator - crisp updates with no ambiguity

• Customer-first mindset - understands real-world impact