Work Location: Queenstown
Industry: Automotive
Key Responsibilities:
- Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups
- Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers
- Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce
- Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals
- Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems
- Support CRM and customer experience process improvements through data review and analysis
- Provide administrative and operational support for marketing, customer service activities, and events
- Perform other ad‑hoc duties as assigned
Key Requirements:
- Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field
- Experience in CRM, customer experience, data analysis, or customer service operations is an advantage
- Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders
- Strong coordination, communication, and organisational skills
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to [Confidential Information]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Registration Number: R25127279
EA license number 02C4944
EA Personnel: Lee Kah Yung (Roger)
