CRM Analyst / Specialist

Why Jaguar Land Rover

This is a thrilling time to join our journey. The Jaguar Land Rover Asia Pacific office serves as the regional hub for some of the world&aposs most iconic brands: Range Rover, Defender, Discovery and Jaguar. Located in Singapore, this office drives strategic growth, customer engagement, and operational excellence across the region. It brings together the most passionate professionals across marketing, sales, aftersales and customer experience to deliver the brand&aposs commitment to modern luxury. Our team works closely with key markets in the region to implement brand initiatives, ensure outstanding customer experiences, and support the growth of the brand in the Asia Pacific region. We provide a truly global business environment with abundant opportunities for growth and collaboration.

Role Description

As a CRM Analyst / Specialist, you will be responsible for the administration of our Salesforce CRM platform. You&aposll dive into data, trends, behaviors, to help the brand deliver exceptional experiences at every touchpoint. You&aposll support me in managing our network of dealerships, agencies and clients. Day-to-day tasks include project management, analyzing customer data, generating reports, and supporting communication between teams to optimize customer relationship strategies. There will be multiple hats you&aposll wear, and you will be at the forefront of all the action in a world class automotive brand.

Who I&aposm Looking For

• You have a great attitude towards learning and overcoming new challenges.
• You are able to work well independently, and thrive in a collaborative team environment.
• You are passionate about customer service and client relationship management.
• You have strong communication and interpersonal skills.
• You have effective project and time management skills.
• Proficiency or experience in Salesforce (or other CRM tools/systems) is a plus, but not necessary.
• Experience in the automotive industry is a plus, but not necessary.