Credit Risk Policy Manager

Job Description

Job ID: MJ000057

About The Team

The Business Analysis & Operations team ensures Traveloka runs efficiently across all business functions. We streamline processes, analyze performance, and implement operational strategies that enable teams to work smarter and deliver exceptional experiences to our customers.

Job Summary

As a key member of Traveloka's Business Analysis & Operations function, the Lead, Business Analysis & Operations role sits within the Financing domain's Risk Control team, where you will drive critical process improvements to boost operational efficiency. Leveraging the team's focus on streamlining cross-business functions, you will align your work with company goals to enhance customer experiences and support sustainable growth.

Job Responsibilities

• Identify and evaluate existing business processes within the Risk Control domain of Financing, uncovering inefficiencies and proposing targeted improvements to support strategic company objectives
• Utilize statistical methods and data analysis to identify trends, diagnose root causes of operational issues specific to Risk Control, and develop actionable, data-backed solutions
• Conduct in-depth research on industry benchmarks and competitive trends related to Business Analysis & Operations in the Financing and Risk Control space to recommend best practices for sustainable process improvement
• Propose and implement new methodologies and workflows tailored to Risk Control processes to enhance product/service quality and elevate customer satisfaction
• Lead cross-functional collaborations with Risk Control and other Financing teams to align process improvement initiatives with domain-specific needs and organizational priorities
• Oversee the execution of process improvement projects, tracking milestones, measuring success metrics, and reporting progress to key stakeholders within the Business Analysis & Operations team and Financing domain
• Mentor junior Business Analysts within the team, sharing expertise in process analysis and data-driven problem-solving to build team capability and drive collective success
  
  

Job Requirements

• 5+ years of professional experience in a Business Analyst role, with at least 2 years in a lead or supervisory capacity within the Business Analysis & Operations function
• Proven expertise in applying statistical methods and data analysis tools (e.g., SQL, Excel advanced functions, Tableau) to diagnose operational issues and inform process improvements
• Deep understanding of Financing domain operations, particularly Risk Control processes, including regulatory compliance requirements and industry-specific best practices
• Strong cross-functional collaboration skills, with a track record of working with diverse teams to design and implement process improvement initiatives that deliver measurable business outcomes
• Excellent critical thinking and problem-solving abilities, with the capacity to uncover hidden inefficiencies and develop innovative, sustainable solutions
• Exceptional communication and presentation skills, enabling clear articulation of process improvement proposals and project