KEY RESPONSIBILITIES
Benefits Program Management
- Implement and manage card benefits programs across affluent and emerging affluent card segments.
- Ensure timely onboarding of benefit providers and integration into card platforms.
- Coordinate with operations, IT, and customer service teams to enable smooth benefit fulfilment.
- Manage day-to-day relationships with benefit providers and ensure adherence to SLAs.
Compliance and Documentation
- Ensure all benefits programs comply with regulatory requirements and internal policies.
- Maintain accurate documentation for audits and compliance checks.
- Work with customer service or LRM teams to address benefit-related queries and complaints.
- Develop FAQs, training materials, and support guides for internal teams.
Performance and Reporting
- Track benefit utilisation, operational efficiency, and customer satisfaction metrics.
- Prepare monthly and quarterly reports for senior management.
- Recommend process improvements based on data insights.
WHAT YOU BRING
- Bachelor's degree in Business, Finance, Operations, or a related field.
- 5 to 8 years of professional experience in card benefits or usage management, partnership management, product execution, or loyalty program management within the credit card, financial services, or fintech industry.
- Proven track record of successfully developing and executing card benefits and offers that drive revenue growth and business expansion.
- Experience managing partners, agencies, and vendors; strong negotiation and project management skills.
- Strong commercial acumen: pricing, unit economics, and contract negotiation.
- Data-driven mindset; proficiency with Excel or Sheets and dashboards.
- Working knowledge of compliance in cards and benefits (marketing claims, insurance benefits, data privacy, etc.) preferred.
- Ability to work cross-functionally with multiple stakeholders.
KEY COMPETENCIES
- Excellent project management and cross-functional collaboration skills.
- Detail-oriented and execution-focused.
- Strong organisational and time management skills.
- Ability to manage multiple programs simultaneously under tight deadlines.
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
