Coordinator - Engineering, Tuas Avenue

What You'll Do:

. Answer and manage all incoming calls, identify caller needs, and redirect appropriately

. Welcome and attend to walkin visitors as the first point of contact

. Coordinate and assign technicians for site inspections and maintenance according to urgency and location

. Liaise with internal teams to address and resolve customer issues

. Maintain accurate service records, logs, and documentation

. Generate and manage operational reports and servicerelated documents

What We're Looking For:

. GCE O Level, SPM (Malaysia), or equivalent and above

. Effectively bilingual in Mandarin and English to engage with diverse stakeholders

. Prior customer service experience preferred

. Excellent verbal communication and interpersonal skills

. Patient, professional, and empathetic in handling customer queries

. Strong problemsolving skills and critical thinking ability

. Proficient in Microsoft Word, Excel, and Outlook

. Highly organized with great attention to detail