The technician is responsible for supporting product engineer in analyzing, diagnosing and processing failing devices from the production line as well as from customers. This role involves detailed investigation of customer complaints, identifying root causes and collaborating with various departments to ensure issues are resolved efficiently and effectively. The technician will also document findings and provide feedback to improve product quality and customer satisfaction. This is a 12 months contract under 3rd party payroll partner and entitled to benefits according to partner company
In your new role you will:
- Return Analysis: Receive and catalog returned products from customers. Inspect and test returned items using automated test equipment (V93K, J750 and IBIS) to diagnose issues. Document the condition and performance of returned products.
- Documentation and Reporting: Maintain detailed records of return analysis, diagnostics and repairs. Generate reports on common issues and trends observed in returned products. Provide feedback to the quality assurance and product development teams to improve overall product quality.
- Collaboration: Work closely with Engineering, Quality Assurance, and Production teams to address product issues.
You are best equipped for this task if you have:
- Vocational training in electronics, engineering, or a related field
- Minimum of 1 year experience in a technical support role within the electronics or semiconductor industry.
- Strong diagnostic and troubleshooting skills.
- Proficiency in using diagnostic tools, software, and automated test equipment.
- Excellent communication skills, both written and verbal.
- Attention to detail and ability to document findings accurately.
- Team player with strong collaboration skills.
- This is a 12 months contract under 3rd party payroll partner and entitled to benefits according to partner company.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
