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It's More Than a Job
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you contribute not only to the success of your team but also to the daily operations and overall success of the warehouse and distribution centers. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday meals and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
. To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
. To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
. To communicate with customers regarding the order status or when issues arise.
. To prepare + sort documents such as cycle count reports, invoices identifying + interpreting data for system entry.
. To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
. To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
. To ensure compliance with all customer contractual obligations on the part of the company
. Minimum 2 years of experience in customer service, order management, or administrative support, ideally within logistics or warehousing.
. Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
. High attention to detail and accuracy in documentation, billing, and data entry.
. Proficiency in Microsoft Office experience with SAP (preferably S/4 HANA or as a Superuser) is an advantage.
. A proactive, organized team player who thrives in a fast-paced, collaborative environment.
. Join Kuehne+Nagel, a global logistics leader with strong stability and growth in Singapore.
. Own and manage customer portfolios within Contract Logistics, working closely with operations and stakeholders.
. Gain exposure to end-to-end warehousing, order management, billing, and customer performance activities.
. Enjoy a collaborative work culture, competitive benefits, and clear long-term career progression opportunities.
Who We Are
Logistics shapes our daily lives - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your everyday work goes beyond logistics it supports both the small and significant moments in people's lives around the world.
As a global leader with a solid structure and a forward-looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we are helping deliver vital medicines, developing sustainable transport solutions, or supporting local communities, your career will contribute to far more than you can imagine.
Kuehne + Nagel International AG (or Kühne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August Kühne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.
Job ID: 138187661
