Contract Executive (HR Case Management) Jurong East SJN

Job Description:

Case Management

. Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory

. Advise members on any workplace-related matters/ disputes at Dispute Management Center

. Provide assistance to resolve the employment disputes of members and companies such as through mediation

. Follow through a case from advisory to reaching an agreed settlement for members

. Ensure accurate and timely documentation of cases

. Coordinate with relevant parties on employability and employment for members who require placement assistance

Customer Service

. Provide efficient counter services according to duty roster

. Encourage member retention

Operations Support

. Identify processes or SOPs to enhance Operations effectiveness

. Liaise with Tripartite partners and unions to manage cases.

. Provide guidance to junior case officer

Advocacy & Outreach

. Participate in Labour Movement Policy discussions to champion workers cause

. Assessment and analysis of data and trends

. Conduct case sharing and exchanges in Labour Movement

Others

. Engage in any other duties and ad hoc projects as assigned

Salary is at $15/hr

Requirements:

. Some experience in HR or industrial relations

. Able to lead and collaborate well in a team

. Good knowledge of employment laws and ability to apply employment laws in handling grievances

. Comfortable with using multiple IT systems for resolution of cases

. Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners

. Independent and possess strong analytical and problem-solving skills

. High perseverance, takes initiative and willing to go the extra mile for members

To apply, please email your resume to [Confidential Information] indicating in your CV the following information:

Notice Required:

Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599