Contract Customer Service - Pharma MNC #HMS

Contract Customer Service - Pharma MNC #HMS

12m + 1m completion bonus

Salary: Up to 5300 base

Tuas, No transport allowance but there is company bus from Boon Lay, Jurong east, CCK, Outram, Bedok MRT

Mon-Fri 8.15-5.00pm

- Lead and manage the customer service team, providing guidance, support, and training to ensure excellent

service delivery.

- Develop and implement customer service strategies, policies, and procedures that align with the company's

objectives and industry best practices.

- Collaborate with cross-functional teams, including sales, logistic, and planning, to align customer service

strategies with business objectives and support company growth.

- Oversee the order management process, including order entry, processing, and shipment, to ensure accurate and

timely delivery of products to customers.

- Complaints Management. Resolve escalated customer/ sales complaints and issues, coordinating with internal

departments (such as production, logistics, and quality control) to identify solutions and implement corrective

actions.

- Analyze customer service metrics and KPIs, generate reports, and present findings to management, highlighting

areas for improvement and implementing action plans accordingly.

- Ensure compliance with relevant regulations, standards, and data protection policies, maintaining accurate

customer records and ensuring data security

Interested candidates, do submit your resume to:
Telegram me at @jocelynchan

Jocelyn Chan
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820